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Customer Survey Form

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1. General attitude displayed (helpfulness, courtesy, professionalism, attentiveness) by custodial staff?
2. General attitude displayed (helpfulness, courtesy, professionalism, attentiveness) by Facilities Management workers in the field?
3. General attitude displayed (helpfulness, courtesy, professionalism, attentiveness) by Facilities Management Office staff?
4. Quality of work?
5. Ability to complete work in your requested time frame?
6. Ability to complete work within our promised time frame?
7. Timeliness of response to your most recent request for service?
8. (For those with payment authorization) Fairness of charges for work completed?
9. Explanation of charges on your most recent billing?
10. Effectiveness of our communication with you?
11. Ability to keep you informed concerning progress of a requested service?
12. Overall, what is your general satisfaction with Facilities Management?